Live Room impacted due to Pusher MT1 Cluster Outage

Incident Report for WebinarJam

Resolved

We have fallen back to our secondary cluster in us2 while Pusher resolves their mt1 cluster issues. Live room and chat services are fully operational.

Posted Sep 07, 2023 - 14:50 UTC

Monitoring

Monitoring - A fix has been implemented and Pusher is monitoring the results.

Posted Sep 07, 2023 - 14:41 UTC

Update

We are continuing to investigate this issue.

Posted Sep 07, 2023 - 14:38 UTC

Investigating

WebinarJam uses Pusher for all real time communication and functionality in the Live Room. Their outage directly impacts the Live Room service.

The latest updates on the Pusher outage can be found on their status page:
https://status.pusher.com/

Posted Sep 07, 2023 - 14:38 UTC

This incident affected: APP (Live Room).