Resolved -
Our Development team has identified the root cause for notifications not sending and replays being unavailable.
All difficulties have been fixed.
All systems are currently running and users should no longer experience these difficulties. If you experience additional concerns, please contact support.
Feb 6, 22:16 UTC
Update -
Our Development team has identified the root cause for the registrant export difficulty and fixed the issue.
Our Development team is still working to identify the root cause and implement a solution for notifications not sending and replays being unavailable.
We will send an additional update as soon as we know more.
Feb 6, 21:45 UTC
Investigating -
At 11:45 am Pacific time, we have been notified by some customers that they are experiencing a disruption in notifications not sending, unable to export registrants and replays unavailable.
Our Development team has been notified and are currently investigating.
We will report back as soon as we have identified the root cause.
Feb 6, 21:09 UTC
Resolved -
As of 06:49 am Pacific time, this incident has been resolved. All systems are currently running and users should no longer experience any downtime. If you experience additional downtime, please contact support.
Feb 6, 16:59 UTC
Identified -
At 05:35 am Pacific Time, we were notified that some customers experienced slowness and/or difficulty logging in to their accounts. The root cause has been identified. At this time we are taking steps to remedy the situation. We will keep you informed once we have an update.
Feb 6, 14:09 UTC